Terms of Use

Accounts and guest checkout

You can order as a guest. For website checkout, provide the buyer’s name, a working email address and WhatsApp number, and an accurate delivery address. These details let us process the order and contact you about payment, design approval, and delivery.

An account lets you manage your profile and saved addresses and view confirmed website orders associated with the same verified email address. Use the sign-in methods shown on the website, such as an email verification code or Google sign-in when available. Keep verification codes and order numbers private. If you cannot legally enter into a contract, ask a parent or legal guardian to place the order for you.

Orders and quotes

Choose your product and check the size, quantity, material, print sides, finishing, and any template or files you attach. Tell us about requirements that could affect the quote or production. Minimum quantities and options vary by product.

Prices are shown in Indonesian rupiah. Treat amounts labelled as estimates or examples, including sample shipping rates, as provisional. Confirm the final product specifications, delivery details, shipping charge, and payable total with the order summary or our team before transferring funds. If specifications or delivery details change before payment, check the revised quote before paying.

See How to Order for the website ordering steps.

Payment and confirmation

Use the payment method and actual account details shown for your order. Demo account details are for testing. When paying by bank transfer, complete any required file uploads, then upload the transfer receipt from the payment page so Customer Service can review it. An uploaded receipt starts the review. Our team checks the transaction before confirming payment. Use an alternative method only when the payment page shows it as available.

An unpaid checkout without submitted proof expires 24 hours after creation. After it expires, create a fresh checkout and check the new payment instructions. If you already transferred funds or the total has changed, contact Customer Service before sending another payment.

Your website order number is issued after staff confirm the payment. You can find it on the payment page or in the associated Customer Service chat. Save that number for tracking and support.

Design and print approval

You can select an available template or send your own artwork, logo, references, and brief. Submit materials you are authorised to use. You keep the rights you hold in your submitted files and allow us to use them to prepare the design, fulfil your order, and provide support. Portfolio or promotional use requires separate permission.

When we send a proof, review the spelling, artwork, layout, dimensions, and print sides before approving it. Keep a copy of your approval, including any approval given through WhatsApp. Production follows the agreed proof and order specifications. Screen previews and printed colours can differ because of the display, print process, and material.

For revisions after approval, ask us as soon as possible. If the change is feasible, we will explain any effect on cost and timing before proceeding. A customer-approved proof and any later change agreed with our team should be read together with the confirmed order specifications.

AI design and Live Preview

Where available, Design Studio and Live Preview let you generate visual options from selected templates, briefs, and reference images. Review generated text, graphics, dimensions, and brand marks before you use the result or approve printing. The order specifications and approved proof guide production.

Credit-based features show the applicable cost before you generate a result. Where top-ups are enabled, select the available instructions, upload the requested proof, and wait for staff review. Credits become available after approval. A job that fails before completing follows the credit status shown in the feature. Contact Customer Service if a failed job leaves an unexpected charge.

Preview credits and generated jobs can be tied to the browser’s wallet session. Keep that browser’s site data if you need to return to the wallet. Contact us with your top-up details if you lose access. Handle any references and AI results in line with the rights you have to use them.

Tracking and delivery

Use Track an Order with the website order number to see item-level status when tracking is available. An order can contain several items, so each item may move through brief review, artwork approval, printing, finishing, or completion at a different time. For marketplace orders, check the order record on that platform.

Production estimates depend on payment verification, complete artwork, approvals, and the confirmed specifications. Delivery estimates and charges depend on the confirmed courier and destination. Check the recipient and address before paying. Contact us promptly to correct delivery details or report a delivery problem.

Changes, cancellations, and returns

Contact us promptly if you want to change or cancel an order. For a change of mind on a made-to-order item, available options depend on the stage of work and the agreed terms. If your order arrives damaged, has a hidden defect, differs from what was agreed, or arrives outside the agreed delivery period, you have at least two business days from receipt to request an exchange or cancellation in the circumstances covered by applicable law. Any longer period or other statutory rights still apply.

Send the order number, an explanation of the issue, and photos if available. We will respond within two business days of receiving the complaint and aim to propose a resolution within seven calendar days. If completing the remedy takes longer, we will share the expected date. Depending on the issue, a remedy may include a reprint, replacement, or refund. Statutory deadlines and rights apply. Contact us for return instructions before shipping a product back.

Contact, applicable law, and updates

Use Contact Us, email [email protected], or WhatsApp 087834057708 for questions about an order, a payment, or a complaint. Include only the information needed for us to find and review your case.

Indonesian law applies. If we cannot resolve a consumer complaint together, available channels include the Consumer Dispute Settlement Agency (BPSK) or the competent court. The terms agreed for a placed order continue to apply to it, subject to applicable law. We publish changes to these website terms with an effective date.